Comments on: Heathrow Terminal 5: Training or Systems to Blame? http://donaldhtaylor.wordpress.com/2008/04/03/heathrow-terminal-5-training-or-systems-to-blame/ People and Performance, Learning and Measurement, Human Capital and Talent Management Fri, 30 Oct 2009 18:31:24 +0000 http://wordpress.com/ hourly 1 By: Jane Hart http://donaldhtaylor.wordpress.com/2008/04/03/heathrow-terminal-5-training-or-systems-to-blame/#comment-13894 Jane Hart Thu, 03 Apr 2008 15:17:09 +0000 http://donaldhtaylor.wordpress.com/?p=152#comment-13894 I think this is also a classic example of training being left to the last minute. In my opinion, "training" or at least communication about what it is happening should have started almost as soon as the project began. So for instance if the project managers (perhaps in a blog or some other channel) had ket staff and other interested parties constantly informed about what was planned and the processes involved, then those involved, e.g bagage handlers, BA staff and even customers (!) could have offered feedback in terms of their thoughts about the logistics, information required, necessary training, etc.. This could all then have been added into the project plan so that training of staff on the ground and communication was not left to the last minute. I think this is also a classic example of training being left to the last minute. In my opinion, “training” or at least communication about what it is happening should have started almost as soon as the project began. So for instance if the project managers (perhaps in a blog or some other channel) had ket staff and other interested parties constantly informed about what was planned and the processes involved, then those involved, e.g bagage handlers, BA staff and even customers (!) could have offered feedback in terms of their thoughts about the logistics, information required, necessary training, etc.. This could all then have been added into the project plan so that training of staff on the ground and communication was not left to the last minute.

]]> By: scotchcart http://donaldhtaylor.wordpress.com/2008/04/03/heathrow-terminal-5-training-or-systems-to-blame/#comment-13893 scotchcart Thu, 03 Apr 2008 13:52:45 +0000 http://donaldhtaylor.wordpress.com/?p=152#comment-13893 1. Accountability. Who was in charge here? 2. Leadership. Were workers asked their opinions at each stage of the process and is there a data trail to prove this? Three people should be on the carpet: CEO, Project Director and HR Director. That said, what will it take to create a working culture where we are committed to achieving and we are willing to abandon our us-and-them divisions? 1. Accountability. Who was in charge here?

2. Leadership. Were workers asked their opinions at each stage of the process and is there a data trail to prove this?

Three people should be on the carpet: CEO, Project Director and HR Director.

That said, what will it take to create a working culture where we are committed to achieving and we are willing to abandon our us-and-them divisions?

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